Responsible Gaming

Responsible Gaming at comeon Plus – Keep the Fun Within Safe Limits

Entertainment should bring joy, not stress. comeon Plus believes betting is best enjoyed responsibly. Our responsible gaming tools and guides are here to help you do exactly that.

Set a Deposit Limit
Break Features
Self-Exclusion Options
24/7 Support
18+ Only
Benefits of Setting Limits
Time Control
Always Here to Help
18+
Minimum Age Requirement
24/7
Support Services
5
Protection Tools
0৳
Cost of Support

Our Responsible Gaming Features

Tools comeon Plus provides to keep your betting experience safe.

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. There's no way to exceed your budget — once the limit is reached, the system stops you automatically.

Set a Loss Limit

You can set your play to stop automatically once you've lost a specified amount. A loss limit protects both your peace of mind and your finances.

Session Time Limit

Decide in advance how long each session will last. When the time is up, the system will notify you and suggest taking a break.

Cooling-Off Period

If you feel like you need a short break, you can temporarily suspend your account for anywhere from 24 hours to 30 days. During this period, you won't be able to log in or place bets.

Self-Exclusion

If you need a longer break, you can close your account for anywhere from 6 months to permanently. Once self-exclusion is activated, it cannot easily be reversed.

Reality Check

A message appears on screen at set intervals, showing a summary of how long you've been playing and how much you've won or lost.

How to Activate Protection Tools

Secure your account in just a few simple steps.

1
Log in to your account

Log in to your comeon Plus account. If you haven't registered yet, Register.

2
Go to Profile Settings

Click the profile icon in the top right corner and open the "Responsible Gaming" menu.

3
Choose a Limit or Option

Deposit limit, loss limit, session time, or self-exclusion — choose whichever works for you.

4
Set an amount or time limit

Enter the amount or duration and confirm. Changes may take a short time to come into effect.

5
You'll Receive a Confirmation

A confirmation will be sent to you by email or SMS. For any issues, contact us at support@comeon.plus.

Available Protection Tools

Each tool is designed to meet your specific needs.

Deposit Limit

Set a daily, weekly, or monthly deposit cap. Decreases take effect immediately; increases take 7 days to apply.

Loss Limit

Betting stops automatically once you hit your set limit. A simple solution for financial protection.

Time Limit

Set a daily playtime limit. You'll receive an automatic alert or be logged out when time is up.

Cooling-Off

Take a break from 1 to 30 days. Promotional emails will also be paused during this period.

Self-Exclusion

Self-exclusion ranges from 6 months to permanent. Any attempt to open a new account during the exclusion period will be blocked.

1What Is Responsible Gaming

Responsible gaming means enjoying betting or gaming as entertainment — not as a source of stress or addiction. comeon Plus believes that when every player makes informed decisions, the experience becomes far more enjoyable.

Responsible betting comes down to this: play within your means, not to win, but for the enjoyment. Accept losses when they happen and resist the urge to chase them with bigger bets.

All responsible gaming tools on comeon Plus are completely free to use and entirely optional.

2The comeon Plus Commitment

Comeon Plus makes the following commitments to responsible gaming:

  • No one under 18 is permitted to register on the platform — this is strictly enforced.
  • Every user is informed about the responsible gaming tools available to them.
  • Suspicious or excessive betting activity is automatically flagged, and we'll reach out if needed.
  • Self-exclusion requests are processed within 24 hours.
  • Live chat and email support are available 24/7 whenever you need help.
  • Responsible gaming information is included in all promotional communications.

Comeon Plus believes that a happy, protected user is the platform's greatest long-term asset.

3Signs of Problem Betting

Sometimes people don't realize their betting habits are heading in a harmful direction. Watch out for these warning signs:

Chasing losses by placing even bigger bets.

You're hiding your betting from family or friends.

Unable to stop betting despite trying.

Your focus on daily responsibilities is slipping.

You're taking out loans or draining your savings to fund your betting.

Feeling restless or irritable when I can't play.

Winning at betting feels like the most important thing in my life.

Your work, studies, or relationships are being affected.

If you recognise three or more of the signs above in yourself, contact us at support@comeon.plus or speak to us via live chat.

4Self-Assessment

Answer each question honestly. If you answer "yes" to more than three, consider seeking help:

I often bet more than my budget allows.
Losses leave me feeling down and wanting to play more.
My family or friends are worried about my betting.
You find it hard to fill your time when you're not betting.
I've cut back on other expenses to fund my betting.
I can't sleep at night from worrying about wins and losses.

* This is an informational self-assessment tool only. It is not a substitute for professional advice.

5Age Verification & Minor Protection

Comeon Plus strictly allows only users aged 18 and above to open an account. Date of birth is verified at registration, and age is confirmed through the KYC process.

  • Providing your date of birth during registration is mandatory.
  • A national ID or passport is required for KYC verification.
  • If your age is in question, your account will be temporarily suspended.
  • Any underage account detected is closed immediately.

If there are minors in your home, make sure your device is password-protected and never leave it logged in unattended.

6Build Healthy Betting Habits

Responsible betting means keeping the fun experience fun. A few simple habits go a long way toward making your time on comeon Plus consistently positive:

  • Set a Budget: Set aside a fixed amount each month for entertainment. Never bet more than that amount.
  • Set a time limit: Decide in advance how long you'll play each day. Use an alarm or timer to keep track.
  • Stay calm: Never place a bet when you're angry, frustrated, or under the influence of alcohol.
  • Think of winnings as a bonus: Play for fun, not to win. A win is a bonus — a loss is just part of the game.
  • Take a break: Take at least a 10-minute break every hour.
  • Keep Records: Keep track of how much you deposit and how much you withdraw.

Don't treat betting as a source of income. It's entertainment, not an investment.

7Protecting Family & Loved Ones

If someone close to you is struggling with a betting addiction, there are ways you can help:

  • Approach the conversation with empathy, not anger. Try to understand the situation.
  • Encourage them to contact comeon Plus directly to activate self-exclusion.
  • Help with financial decisions — such as managing cards or accounts.
  • Recommend seeking help from a professional counsellor.

If you'd like to reach out to comeon Plus on behalf of a family member or friend, email us at support@comeon.plus.

8Ways to Get Help

In addition to comeon Plus's own support, you can also seek professional help:

  • comeon Plus Live Chat: 24/7 live support.
  • Email: support@comeon.plus – Response within 24 hours.
  • Self-Exclusion: Activate it instantly from your account settings.

Asking for help isn't a sign of weakness — it takes real courage. comeon Plus is always here for you.

9FAQs

Yes, but there are rules. Lowering a limit takes effect immediately. Increasing a limit requires a 7-day waiting period — this helps prevent impulsive decisions.

Yes. You can withdraw any remaining balance before self-exclusion takes effect. Once active, you will no longer be able to log in, but your balance will be kept safe and can be withdrawn through our support team.

Cooling-off is a short-term break lasting 1 to 30 days, after which your account is automatically reactivated. Self-exclusion is longer-term — from 6 months to permanent — and cannot be reversed before the period ends.

Yes, betting addiction is a recognised mental health condition. It can cause financial, family, and emotional difficulties for many people. With the right support at the right time, recovery is absolutely possible.

If you enable a session time limit, a popup will appear on screen at regular intervals showing how long you've been playing, how much you've deposited, and how much you've won or lost. It helps keep you aware.
Your Wellbeing Is Our Priority

Comeon Plus is for users aged 18 and above only. If you think there's a problem, View FAQs Or reach out to our support team. Our Privacy Policy and Terms & Conditions Read more.

Play Responsibly, Play Happy

Bet in a safe environment on comeon Plus. Use our protection tools and keep gaming fun.

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